What is required to make an InHome delivery?
You need to have a Glue Smart Door Lock installed on your front door, have downloaded the Glue app and live in an area that offers InHome Deliveries.
InHome Basics
Glue is on a mission to change deliveries for the better. The service was first introduced back in 2016 in Stockholm, Sweden and has been running ever since. During this time Glue Home has been working on perfecting the service to ensure the highest possible security standards.
To safely receive packages in your hallway without the InHome driver entering your home
Getting laundry and other textile services picked up, washed and delivered inside your door
What you can get with InHome
We constantly update our available partners, delivery areas and the services we offer. You can use InHome for:
FAQ
What is Glue doing to keep my home safe during the course of the delivery?
The drivers are specially trained for InHome Deliveries by both Glue Home and the partner to ensure the highest professionalism and care. Glue will always be on hand to help with any mishaps or concerns. You can read more about our security measures here.
I have pets that will be at home during the InHome delivery. Is that ok?
Make sure your pets don't have access to your hallway, so deliveries can be made as quickly and safely as possible for both your pet and our delivery drivers.
Home access and one-time keys
InHome makes it possible to have packages and services delivered when you're not at home, but that doesn't mean you don't have full control. You provide access to your digital door lock by issuing an encrypted one-time digital key. You then follow the delivery step-by-step in the Glue app and receive a video receipt of the driver unlocking your door, making the delivery, securely locking the door and double-checking that the door is locked. The InHome delivery or one-time key will not work without the InHome driver's camera turned on.
Highly trained and reliable Delivery Drivers
Our InHome drivers are experienced and reliable staff, employed by our partners and have been carefully selected and have undergone specific training covering security measures, InHome protocols and monitoring. During training, it is important to us that InHome drivers feel safe and secure, which is why Glue works with each partner to create a personal training program and has a dedicated team that reviewes the quality of deliveries. Each delivery is recorded and tracked both in our backend and in the Glue app.
InHome cancellation
If you are at home during the delivery time, inHome delivery is automatically cancelled and we deliver as usual. Our drivers always knock on or use the doorbell before using the disposable key.
If you change your mind after approving an InHome delivery and want to revoke the one-time key, it's also easy to do in the Glue app.
Your Privacy
Glue gathers some information to develop services, work efficiently and provide you with the best products and experiences. We do not share your personal data with a third party and your data is encrypted both when it is transferred between our services and the Glue app. Your delivery receipt is not used or accessed for marketing or service enhancement purposes. We will only be able to access your video receipt if we are required to do so for legal reasons or at the request of a user. You can read our full privacy policy here.
Need more help?
Do you need to talk to a member of our team or troubleshoot a problem?
